[Our company] started to work with the Illinois BIS Team in early 2013 on a dual-track program of education focused on LEAN. One example of the outstanding outcomes from the LEAN tool training. In our Card Manufacturing department, several employee-led teams have been trained in and used the skills and tools taught by Illinois BIS to analyze key operational opportunities for improvement. Guided by the Illinois BIS Team, [our team] identified and proposed specific changes in our work-flow. In just one area, that team executed a change in work-flow which will save [us] over $50,000 each year. We have similar teams working and training with Illinois BIS throughout [our company] and are realizing significant savings and improvements to our business.
On the Culture, Leadership and Management side, the Illinois BIS team helped us construct a similar, “real-world” focused program. We identified several cross-functional teams where inter-departmental communications and cooperation are key to improving our Service Levels and where the teams were not always “playing well” together. Illinois BIS then designed a specific set of programs and facilitated a hands-on training program focused on identifying and resolving obstacles to the departments working well together and giving the team members tools and skill sets to address those issues. This has been highly successful. Although it is much harder to obtain hard metrics in areas such as this, we have seen marked improvements in inter-departmental functioning and our Service Levels – as measured specifically by on-time delivery to clients – have increased and are consistently above 95%
Overall, we have been very pleased with the results. The Illinois BIS Team and the programs that they are helping us to run at [our company] have been and continue to be instrumental in ensuring that [our company] is a thriving business – avoiding layoffs – and instead, is expanding, purchasing new equipment and adding employees. We believe that this is an outstanding investment by the DECO, Illinois BIS and [our company].