Course & Workshop Schedule

Current public courses and workshops are listed below. Click on the title for details / descriptions. For further information, contact Kevin Hogan at (630) 505-0500 ext. 228.

* Illinois BIS may have grant funding for eligible companies. Contact us for information.


WEBINAR    Serial Innovators: A Briefing    June 26   


Start DateCourse / Workshop
Start DateTimeCostSchedule
Jul 128:00 am - 4:30 pm (6 days)$2,900 ($1,740 with grant)*July 12, 19, 26, August 2, 9, & 16

Description:   Six Sigma Green Belt Training is a hands-on program designed for those team members who will actually implement the projects identified as improvement opportunities. This class will teach you how to apply the DMAIC process to your own work processes. Homework assignments may include implementation of the project at your company site.

This course introduces the application of DMAIC - Define, Measure, Analyze, Improve and Control to solve problems and improve processes. The course introduces the participants to a hands-on learning experience that will give them the tools and knowledge necessary to get significant results from their problem solving efforts.

Overview of DMAIC:
  • Be able to identify the steps and proper progression of DMAIC
  • Understand the outputs necessary for each step
  • Gain an idea of the various tools used for each step
Start DateTimeCostSchedule
Jul 138:00 am - 4:30 pm$300This is a one-day workshop

Description:   Learn about 52 validated best practices that define a total lean implementation, including the conditions that must exist in an organization as a prerequisite for effective long term lean results.

Experts in lean say that 80% of lean is adopting a new culture in the organization, and 20% is using the tools of lean. Participants will learn about 52 validated best practices that define a total lean implementation, including the conditions that must exist in an organization as prerequisites for effective long term lean results. Hands-on exercises will help to enhance your understanding of this Lean standard and how to assess an organization. Included is a comparison of Lean to ISO 9001 Quality Management Systems Requirements, the Malcolm Baldrige Criteria, and the Shingo Prize Criteria.

Topics include:
  • How Did the Lean Companies Get There?
  • How Was SAE J4000 Created?
  • Lean Transformation Task Areas
  • J4000 Elements
  • J4001 Survey Assessment Tool
  • Levels of Implementation
  • Assessment Comparison
  • Lean Prerequisites
  • SAE Research Report RR-003
Who Should Attend: Those employees responsible for assessing and preparing their organization for a lean implementation.
Start DateTimeCostSchedule
Jul 148:00 am - 2:30 pm$250This is a one-day workshop

Description:   The overall goal of this training session is to provide guiding principles and strategies to recognize potential threats at the workplace. Case studies of intruder incidents and their outcomes are examined.

  • Examine and discuss the frequency of incidents of intruder related violence in the workplace
  • Identify and recognize risk factors that are inherent to the workplace
  • Examine similarities of bomb threats and bombing incidents
  • Discuss the roles of the company emergency response team and the role of the emergency responders
  • Discuss and review after action conditions and lessons learned following an active shooting incident
  • Review and discuss current methodology for dealing with an intruder at their workplace
Start DateTimeCostSchedule
Jul 178:00 am - 4:30 pm (2 days)$650July 17 & 18

Description:   Tools to drive renewal and financial success in your company. The drive to routinize innovation has gone too far; so far as to limit many mature companies' ability to innovate. In today's economy, with the future of so many mature firms on the line, this insight brings a clarion call to businesses to rethink how to nurture and thrive on a "people" perspective of innovation.

This approach zeros in on the cutting-edge individuals who repeatedly create and deliver breakthrough innovations in mature organizations. These employees are organizational powerhouses who solve customer problems and substantially (and disproportionately) contribute to the financial value to their firms. Author, Bruce Vojak refers to them as "Serial Innovators".

In this Workshop participants will learn who these Serial Innovators are, how they develop novel products and processes and how they navigate mature companies. Participants will then (confidentially) apply the Serial Innovator's Tool Kit to their company's greatest opportunities and most persistent problems.

About the Workshop Leader:
A leading authority on innovation, Bruce Vojak followed his passion by conducting groundbreaking research on innovation practice across a wide cross-section of mature companies and industries. Bruce is co-author of Serial Innovators: How Individuals Create and Deliver Breakthrough Innovations in Mature Firms (Palo Alto: Stanford University Press, 2012) and five book chapters on innovation.
Start DateTimeCostSchedule
Jul 188:00 am - 4:30 pm (3 days)$1,300 ($780 with grant)*July 18, 19 & 20

Description:   This three-day training provides the knowledge necessary to audit a Quality Management System based on ISO 9001:2015. The auditing methodology presented is based upon ISO 19011, Guidelines for Auditing Management Systems. Participants will receive a copy of the ISO 9001:2015 Standard.

  • Intro
  • Quality Systems
  • ISO 9001 Principals Team Exercise
  • QMS Requirements
  • Exercise to Understand the Standard
  • Internal Auditor Qualifications
  • Steps of Auditing
  • Process Approach to Auditing
  • Team Mock Audit
  • Summary, Review, Q&A
  • Final Exam
Who Should Attend: Anyone involved in the auditing, maintaining or supervising of ISO Management Systems, staff responsible for conducting internal audits, and those who monitor management system performance.
Start DateTimeCostSchedule
Jul 218:00 am - 4:30 pm$300This is a one-day workshop

Description:   Lean is best implemented when the people closest to the work identify and eliminate problems using a structured team process. Learn how to harness the power of A3 problem solving, an extremely simple tool, used by Toyota, to empower every employee to solve problems, using a simple model and reporting method.

In this workshop, participants will learn the A3 Process to help engage in collaborative, in-depth problem-solving. The A3 approach drives problem-solvers to address the root causes of problems which surface every day. The A3 Process can be used for almost any situation. When used properly, the chances of success improve dramatically.

  • Symptom Approach vs. Root Causes
  • Improving your Management System
  • Fix the Output - 3 C's!
  • Communicate
  • Fix the Management System
  • What is an A3?
  • A3 Sections
  • The A3 Report - Step by Step
  • Problem Statement
  • Tool Review
  • 5 Ws 3 Hs
  • Focusing the Problem Statement - Extent of the Problem
  • Cause and Effect
  • Types of Causes
  • 5 Why's
  • Goals and Targets
  • Four Basic Components
  • Purpose of Brainstorming
  • Implementing Countermeasures
  • Develop an Action Plan
  • Implementation Plan
  • Follow Up - Lessons Learned
  • Close Issue
  • Congratulate the Team
Who Should Attend: This workshop is for employees at all levels required to troubleshoot, make decisions and implement plans. Particularly well suited for engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing and sales.
Start DateTimeCostSchedule
Jul 278:00 am - 4:30 pm$300This is a one-day workshop

Description:   Thorough implementation of visual controls and 5S is a requirement of any lean operation. Learn how to develop routines that maintain organization and orderliness - essential to a smooth and efficient flow of activities.

Zero defects cannot be achieved if a process relies on inspections and sorting. Learn how to create processes where the chance of making errors is eliminated using simple error-proofing techniques.

This class is part of our Lean Operations Series:
  1. Lean Overview
  2. Creating a Lean Culture
  3. A3 Problem Solving
  4. 5S / Mistake Proofing
  5. Set Up Reduction / Total Productive Maintenance
  6. Value Stream Mapping / Running a Rapid Improvement Event


Start DateCourse / Workshop
Start DateTimeCostSchedule
Aug 018:00 am - 4:30 pm$450
Includes ISO 14001:2015 Standard
This is a one-day workshop

Description:   ISO 14001 is the new internationally accepted standard that offers guidance on how to put an effective Environmental Management System (EMS) in place. The standard is designed to address the delicate balance between maintaining profitability and reducing an organization's environmental impact - an increasingly important issue across the globe.

This workshop will help you understand what the new ISO 14001: 2015 is, changes from the 2004 standard, what the legal considerations are and how your organization can benefit.

  • Details of ISO 14001:2015 Standard
  • Integrating with ISO 9001:2015 and/or ISO 45001 (new Occupation Health & Safety Standard)
  • Significance of legal requirements
  • What's in it for me?
  • EPA & ISO 14001
  • ISO 14001, RoHS, REACH & Conflict Minerals
  • ISO 14001 Implementation Guide to certification.
Who Should Attend: Environmental Management Representatives, Plant Managers, Operations Managers, EMS Coordinators, Environmental Managers, Engineering Managers, Engineers, QA Managers, Internal Auditors
Start DateTimeCostSchedule
Aug 038:00 am - 4:30 pm (2 days)$600August 3 & 4

Description:   Learn a systematic method to identify the true root causes and implement permanent corrective actions, understand the difference between solving a problem and identifying the root cause of that problem, learn a proven step-by-step methodology that will make your analytical skills more effective and efficient and have the ability to critique and support root cause analysis carried out by others.

You will learn a basic, systematic problem solving model and how to apply it to your own organization. Participants will learn how to identify the true root cause(s) of problems and eliminate them permanently.

Key Topics:

1. Problem Solving Investigation vs. Root Cause Analysis - What's the difference?

2. The Defect Cycle - What it is and how to break it permanently

3. Systematic Problem Solving Process:
  • Admit/Identify Problem Exists and Establish a Team
  • Clearly Define and Describe the Problem
  • Take Interim Action
  • Brainstorming - Cause & Effect
  • Identify and Agree on Countermeasures/Solution(s)
  • Implement Countermeasures/Solution(s)
  • Follow-up
  • Recognize & Congratulate the Team
4. Additional Problem Solving Tools

Who should attend: Any employees who are required to perform root cause analysis, troubleshoot, and conduct problem solving, including engineering, quality, operations, manufacturing, IT, customer service, and maintenance.
Start DateTimeCostSchedule
Aug 038:00 am - 4:30 pm$300This is a one-day workshop

Description:   True flexibility means being able to change over at a moments notice without adding costs. Learn how to reduce lot sizes by reducing set up time.

Total Productive Maintenance (TPM) seeks to maximize equipment effectiveness by applying aspects of periodic, preventive, and autonomous maintenance. Lean Maintenance focuses on optimization of the maintenance process, is lead by maintenance managers, and is implemented by the maintenance employees. Lean Maintenance strategies can be applied today to provide immediate improvements and return on investment.

This class is part of our Lean Operations Series:
  1. Lean Overview
  2. Creating a Lean Culture
  3. A3 Problem Solving
  4. 5S / Mistake Proofing
  5. Set Up Reduction / Total Productive Maintenance
  6. Value Stream Mapping / Running a Rapid Improvement Event
Start DateTimeCostSchedule
Aug 048:00 am - 4:30 pm (2 days)$600August 4 & 11

Description:   Relationships with customers (both external and internal) can make or break an organization today. This action-packed session makes active listening, influencing, persuading and negotiating ideas come alive with powerful application, using role-plays that relate to actual customer-focused situations that occur in your company. Participants will learn and practice specific techniques for powerfully persuading others.

Topics include:
  • Behavioral Styles - Understanding Yours and Others
  • Personal Profile System
  • Motivating Principles
  • Applying Techniques to Resolve Conflicts
  • Keys to Creating a Win/Win Outcome
  • How to Uncover Your Counterpart's Needs
  • Negotiating Tricks
Who Should Attend: This program is for professionals at all levels who want to enhance their negotiation skills and work more productively with customers (both internal and external), vendors, partners and others.
Start DateTimeCostSchedule
Aug 078:00 am - 2:30 pm (2 days)$450August 7 & 8

Description:   This training provides participants with an understanding of the minimum requirements of OSHA 1910 for General Industry Regulations. Upon completion of the course, participants will receive a course completion card issued by OSHA.

Topics Include:
  1. OSHA Standards/inspections/penalties
  2. Recordkeeping
  3. Exit Routes, Emergency Action Plans, Fire Protection
  4. Hazard Communications
  5. Personal Protective Equipment
  6. Flammable & Combustible Liquids
  7. Walking & Working Surfaces
  8. Bloodborne Pathogens
  9. Lockout/Tagout
  10. Electrical
  11. Machine Guarding
  12. Confined Spaces
Start DateTimeCostSchedule
Aug 108:00 am - 4:30 pm$9,900 ($5,940 with grant)*August 10, 11, 17, 18, 31
September 1, 7, 8, 14, 15, 21, 22, 28, 29
October 5, 6, 12, 13, 19, 20

Description:   The Lean and Six Sigma methodologies work together as a combined long-term business strategy that can produce exceptional results. The purpose of the Lean Six Sigma Black Belt Certification program is to prepare Team leaders to lead and implement improvement projects using the proven DMAIC methodology, and Lean Tools.

The training includes 160 hours of classroom time, with hands-on, demanding and thorough instruction. During training, Lean Six Sigma Black Belt participants work on an actual identified management-approved project that can realize at least $100,000 in cost savings to the organization. The instructional design process involves learning a technique and then applying it to the working project.

The class is instructor-led and offers numerous exercises and examples designed to help the participant learn tools and techniques to eliminate waste and improve productivity, and to achieve lasting financial results.
Start DateTimeCostSchedule
Aug 108:00 am - 4:30 pm$300This is a one-day workshop

Description:   The starting point of the lean journey, creating the current state value stream map helps you "see" where to focus your attention to ensure improvement activities truly create continuous flow from supplier to customer.

A Lean Event is a way to accelerate the lean implementation process by using a focused group of people on a team to improve on cost, time and space for a particular product or process, with a one-week deadline. Learn how to effectively plan and facilitate Kaizen events for your company.

This class is part of our Lean Operations Series:
  1. Lean Overview
  2. Creating a Lean Culture
  3. A3 Problem Solving
  4. 5S / Mistake Proofing
  5. Set Up Reduction / Total Productive Maintenance
  6. Value Stream Mapping / Running a Rapid Improvement Event
Start DateTimeCostSchedule
Aug 148:00 am - 4:30 pm$300This is a one-day workshop

Description:   CEOs are concerned about the skill-gap shortage that has begun, and it will accelerate as the population ages. As time moves on, there will be fewer employees with the knowledge and experience to lead effectively. Attitudes among young people have changed. Younger generations are a growing part of the workforce as the Baby Boomers leave. It is critical for managers to facilitate a shared understanding between generations of employees, so that teamwork and productivity can flourish and tribal knowledge can be transferred.

In this training, you will learn how to:
  • Identify the five generations in the U.S. workforce
  • Identify common generational negative stereotypes and personal perceptions
  • Understand generational differences and similarities
  • Learn skills to adapt to generational differences
  • Build an understanding of the unique perspectives of each generation
  • Improve communication and conflict resolution between generations
  • Build a spirit of teamwork across the generations
Topic Outline:
  1. Introductions via Teamwork
  2. What is a Generation?
  3. Five Generations In the Workforce
  4. 2015 U.S. Workforce Demographics
  5. What's the Problem?
  6. Negative Stereotypes
  7. Generational Preferences At Work
  8. Traditionalists: 1945 and before
  9. Baby Boomers: 1946-1964
  10. Generation X: 1965-1976
  11. Millennials: 1977-1995
  12. iGen: 1996 and after
  13. All Generations: Expectations of My Employer
  14. Preferred Leadership Styles
  15. Interaction
  16. Modes of Communication
  17. Feedback
  18. Transparency
  19. Working With Traditionalists & Boomers
  20. Working With Generation X
  21. Working With Millennials & iGen
  22. Building Teamwork Across Generations
  23. Case Studies
  24. Goals


Start DateCourse / Workshop
Start DateTimeCostSchedule
Sep 128:00 am - 4:30 pm (2 days)$600September 12 & 13

Description:   This training is designed for individuals who have little to no experience managing projects, those who feel the need to strengthen their project management skill sets, and those who support project managers and project teams. Participants will learn how to: assess the project's environment to determine the right tools to use when managing the project, plan a project to achieve success and use important tools to successfully manage, execute, and control the project.

Topics include:
  • Defining success in project management
  • Understanding what can go wrong in a project, and their causes
  • Assessing the project to determine appropriate tools, based on risk factors
  • Identifying the appropriate tools to use, based on the project's risk factors
Start DateTimeCostSchedule
Sep 258:00 am - 5:00 pm (5 days)$2,000 ($1,200 with grant)*September 25 - 29

Description:   The new automotive QMS Standard, IATF 16949:2016, requires a documented process to verify that internal auditors are competent. The Standard also identifies the required competencies for Quality Management System Internal Auditors, Manufacturing Process Auditors, Product Auditors, and Second-Party Auditors (now REQUIRED for supplier evaluation) specifically:

  1. Understanding the automotive process approach for auditing, including risk-based thinking
  2. Understanding applicable customer-specific requirements
  3. Understanding applicable ISO 9001:2015 and IATF 16949:2016 requirements
  4. Understanding applicable core tools
  5. Understanding how to plan, conduct, report and close out audit findings
Any audits performed for the transition to IATF 16949 must be performed by auditors with these competencies or they will not be recognized by the Certification Body. This training will provide the necessary competencies for auditors.

The instructor for this training is Global Exemplar Certified to ISO 9001 and IATF 16949, including Auditor and Audit Team Leader.

Training Agenda:
  • ISO 9001:2015 and IATF 16949:2016 Requirements
  • Auditing Customer-Specific Requirements
  • How to Perform Internal Audits, including Automotive Process Approach to Auditing, Risk-Based Thinking, Planning, Conducting, Reporting and Closing Out Audit Findings, per ISO 19011 and IATF Certification Scheme for IATF 16949. Includes Mock Audit Exam.
  • Auditing AIAG Core Tools
  • Case Studies, and Comprehensive Final Examination