Course & Workshop Schedule

Current public courses and workshops are listed below. Click on the title for details / descriptions. For further information, contact Kevin Hogan at (630) 505-0500 ext. 228.

* Illinois BIS may have grant funding for eligible companies. Contact us for information.

May

Start DateCourse / Workshop
Start DateTimeCostSchedule
May 018:00 am - 4:30 pm $300This is a one-day workshop

Description:   Electrical hazards on the job such as shock, electrocution, and arc flash are serious issues for the workplace. This course addresses electrical safety requirements that are necessary for the practical safeguarding of employees in their workplaces utilizing the 29 CFR 1910 OSHA and NFPA 70E standards.

Topics include:
  • The National Electrical Code (NFPA 70)
  • The General Duty Clause of OSHA Section 5(a)(1)
  • Electrical hazards (shock, flash, blast)
  • Creating a safe electrical work environment
  • Safety related electrical maintenance requirements
  • Electrical LOTO
  • Exercising safe work practices
  • Auditing and record keeping requirements
Start DateTimeCostSchedule
May 028:00 am - 4:30 pm (2 days)$600 ($300 for mHUB Start-up members)May 2 & 9

Description:   This class will be held at mHUB, 965 W Chicago Ave, Chicago, IL 60642

Relationships with customers (both external and internal) can make or break an organization today. This action-packed session makes active listening, influencing, persuading and negotiating ideas come alive with powerful application, using role-plays that relate to actual customer-focused situations that occur in your company. Participants will learn and practice specific techniques for powerfully persuading others.

Topics include:
  • Behavioral Styles - Understanding Yours and Others
  • Personal Profile System
  • Motivating Principles
  • Applying Techniques to Resolve Conflicts
  • Keys to Creating a Win/Win Outcome
  • How to Uncover Your Counterpart's Needs
  • Negotiating Tricks
Start DateTimeCostSchedule
May 048:00 am - 4:30 pm$300This is a one-day workshop

Description:   Employees who demonstrate outstanding and professional customer service skills can greatly enhance customer satisfaction and customer loyalty. Participants will learn the skills and winning strategies needed to successfully interact with internal and external customers. Topics include: The Business Value of Customer Service, Communication Styles and Strategies, Dealing with Difficult Customers.

Topics include:
  • Learn how to build rapport with customers on the phone and in person
  • Understand the value and importance of sincerity and integrity in dealing with customers.
  • Develop strategies for working effectively with other people by identifying and understanding their styles and how they like to be treated.
  • Learn how to listen and ask questions to understand Customer needs.
  • Enhance your effectiveness in identifying and handling difficult behaviors displayed by peers, supervisors or customers.
  • Develop strategies for dealing with difficult styles, and learn techniques for communicating.
Start DateTimeCostSchedule
May 048:00 am - 4:30 pm$300 ($150 for mHUB Start-up members)This is a one-day workshop

Description:   This class will be held at mHUB, 965 W Chicago Ave, Chicago, IL 60642

Learn the skills to lay out a clear, practical plan for giving your innovation the best possible chance to thrive! Based on the research of Ash Maurya, “Running Lean”, this class will provide a step-by-step practical guide to validate your ideas, solve real problems for customers, test pricing, iterate to product/market fit, and create and/or grow your business. Each participant will receive a copy of the book.

Start DateTimeCostSchedule
May 058:00 am - 4:30 pm$400This is a one-day workshop

Description:   Understand the major changes in the new AS9001D, the differences between AS9100D and AS9100C, new terms and definitions, the process approach, and the changes in requirements.

Major changes are introduced in the new AS9001D:
  • Changes forced by ISO 9001:2015
  • Changes in the scope & boundaries of AS9100D as defined by the context of the organization
  • New or changed terms, such as, special requirements, counterfeit parts & product safety
  • Changing risk-based thinking from not only product to process
  • Impact of AS9101E on auditing practices on how the registrar's auditor will be looking at your QMS
Learning objectives are:
  • Understand the differences between AS9100D and AS9100C
  • Understand new & revised terms and definitions
  • Understand the process approach
  • Recognize what changes will be required in your QMS
Who should attend:
Leadership Management, QA Managers, Production Managers, Design & Manufacturing Engineers, Sales Managers, Purchasing Managers, Management Representatives, Members of organizations that want to penetrate the Aerospace market.
Start DateTimeCostSchedule
May 158:00 am - 4:30 pm (2 days)$600May 15 & 22

Description:   Learn a systematic method to identify the true root causes and implement permanent corrective actions, understand the difference between solving a problem and identifying the root cause of that problem, learn a proven step-by-step methodology that will make your analytical skills more effective and efficient and have the ability to critique and support root cause analysis carried out by others.

You will learn a basic, systematic problem solving model and how to apply it to your own organization. Participants will learn how to identify the true root cause(s) of problems and eliminate them permanently.

Key Topics:

1. Problem Solving Investigation vs. Root Cause Analysis - What's the difference?

2. The Defect Cycle - What it is and how to break it permanently

3. Systematic Problem Solving Process:
  • Admit/Identify Problem Exists and Establish a Team
  • Clearly Define and Describe the Problem
  • Take Interim Action
  • Brainstorming - Cause & Effect
  • Identify and Agree on Countermeasures/Solution(s)
  • Implement Countermeasures/Solution(s)
  • Follow-up
  • Recognize & Congratulate the Team
4. Additional Problem Solving Tools

Who should attend: Any employees who are required to perform root cause analysis, troubleshoot, and conduct problem solving, including engineering, quality, operations, manufacturing, IT, customer service, and maintenance.
Start DateTimeCostSchedule
May 188:00 am - 12:00 pm$150This is a half-day workshop

Description:   Today, companies are more reliant on technology than ever before, but as technology grows, so do the risks of cyber threats. Organizations often find themselves questioning if they are adequately prepared to combat these cyber security threats, most often, the answer is no. Cyber threats can lead to a compromised infrastructure or even a data breach, which can devastate corporate finances and reputation. Is your company adequately prepared to address these daily cyber security threats?

An informative half-day Cyber Security Workshop to help organizations tackle the complexity of today's cyber threats. This workshop will improve the overall security posture of the attendee's corporate environment.

Topics include:
  • review best practices
  • discuss current cyber threats and attack methods
  • how to implement "quick-fix" safe guards against cyber threats
  • how to raise the security awareness among staff
Who Should Attend:
Any interested staff from small to medium sized organizations that are concerned about the impact of cyber-attacks on their business, and how they can add a layer of protection to their company.
Start DateTimeCostSchedule
May 238:30 am - 4:30 pm (2 days)$800May 23 & 24

Description:   This training will provide insight into the many changes in ISO 9001:2015, and the details of the requirements of IATF 16949. Participants will receive a copy of the ISO 9001:2015 and IATF 16949:2016 standards!

IATF 16949:2016 was formally released on October 1, 2016. A departure from previous Automotive standards, IATF 16949 is no longer a stand-alone document. It MUST now be used in conjunction with ISO 9001:2015, which was updated in September 2015. The clock is now ticking for currently registered organizations to make the transition from ISO/TS 16949:2009 to both ISO 9001:2015 and IATF 16949:2016. As of October 2017, any new registration, surveillance, and/or triennial recertification audits will be against IATF 16949. As of September 2018, all ISO/TS 16949:2009 certificates will be invalid.

With the major implications of this transition, now is the time to start planning for how you will upgrade your Quality Management System to compliance with both these new standards.

ONSITE GAP ANALYSIS AUDITS FOR IATF 16949 ALSO AVAILABLE!

Topics include:
  • Change in the structure of the Standard (10 clauses instead of 8)
  • New requirements
  • Determining external and internal issues
  • Implementing policies
  • Compliance suggestions

June

Start DateCourse / Workshop
Start DateTimeCostSchedule
Jun 058:00 am - 4:30 pm$300 ($150 for mHUB Start-up members)This is a one-day workshop

Description:   This class will be held at mHUB, 965 W Chicago Ave, Chicago, IL 60642

View Lean as an overall strategy to operating your business, and understand how to introduce the concept of Lean at all levels of the organization. A simulation will point out how the transformation will take place.

This class is part of our Lean Operations Series:
  1. Lean Overview
  2. Creating a Lean Culture
  3. A3 Problem Solving
  4. 5S / Mistake Proofing
  5. Set Up Reduction / Total Productive Maintenance
  6. Value Stream Mapping / Running a Rapid Improvement Event
Start DateTimeCostSchedule
Jun 068:30 am - 4:30 pm$300This is a one-day workshop

Description:   This training provides participants with an introduction to advanced quality planning and control plans. Participants will gain the tools and techniques needed to develop and document advanced quality planning in design and manufacturing and understand the elements and requirements for advanced quality planning and control plans.

Learn how to determine customer needs and expectations and ensure that the design and manufacturing processes meet those needs; and prepare a system for compliance.

What You Will Learn:
  • Determine Customer's needs
  • Design the product
  • Design the process
  • Validate the product and process
  • Feedback, assessment, improvement
Who Should Attend: This training is intended for companies that require a documented quality system meeting all quality management system requirements.
Start DateTimeCostSchedule
Jun 068:30 am - 4:30 pm$450This is a one-day workshop

Description:   ISO 9001:2015 has been published. Now is the time to start planning for how you will upgrade your Quality Management System to the new revision. If you are currently registered to any other ISO 9001-based standard, such as ISO/TS 16949, ISO 13485, AS9100, and others, these changes will eventually affect your organization as well. By reviewing the details of ISO 9001:2015, this workshop will provide insight into the many changes.

Topics include:
1. Complete change in the structure of the Standard - 10 clauses instead of 8.
2. Change in the 8 Quality Management Principles, upon which the Standard is based.
3. New requirements, including:
  • Explicitly planning and implementing actions to address risks and opportunities.
  • Determining and monitoring external and internal issues that are relevant to the organization.
  • Determining interested parties that are relevant to the Quality Management System, and their requirements.
  • The elimination of requirements for any specific documented procedures.
  • The elimination of the requirement to appoint a specific individual called the "Management Representative".
Start DateTimeCostSchedule
Jun 078:30 am - 4:30 pm$300This is a one-day workshop

Description:   (Risk-based Thinking for ISO 9001:2015)
With the introduction of risk into the newly published ISO 9001:2015 and other revised Quality Management System standards, this training addresses how to create a risk management system. The use of risk techniques can be expanded to different objectives of an organization such as, strategic, company-wide, local, project, product/service and processes.

A failure is defined as "an unforeseen event that may result in an undesirable situation or circumstances". Creating a risk management system will allow you to foresee the undesirable event and mitigate it, thereby achieving the objectives of the organization.

In this workshop you will learn the tools for managing risk including identification, analysis, evaluation and treatment.

Topics:
  • What are your organizations risks?
  • How to determine the levels of risk?
  • Who needs to know?
  • What do we do about it?
  • How much risk can we accept?
Who Should Attend: The new ISO 9001:2015 standard introduces risk across the management system which includes all processes. Therefore, all functions need to be involved in understanding risk and the application to these individual functions. From VPs to Supervisors in manufacturing, maintenance, purchasing, QA, IT & engineering.
Start DateTimeCostSchedule
Jun 138:30 am - 4:30 pm$300This is a one-day workshop

Description:   Participants will learn the logic behind FMEA. This one-day workshop provides participants with an understanding of FMEAs (Failure Mode and Effect Analysis) and how to get the most out of them.

An FMEA can be described as a systematic group of activities intended to:
1) recognize and evaluate the potential failure of a product/process and the effects of that failure,
2) identify actions that could eliminate or reduce the chance of the potential failure occurring, and
3) document the entire process. This course provides the knowledge and general guidance in the application of the FMEA technique (Design and/or Process).

Key Topics:
  • Overview - Risk Analysis
  • Where Does FMEA Come From - Types of FMEA's
  • What Happens Before The FMEA?
  • Benefits of FMEA's
  • Function, Failure Mode, Cause and Effect
  • Process FMEA's
  • RPN Calculation and Thresholds
  • Design FMEA
  • Rating The Failures: Severity, Occurrence, and Detection
  • What Happens After The FMEA?
  • Improving RPN's
  • Summary
Who Should Attend: Anyone involved with manufacturing, product design, reliability, testing, quality, development, logistics/support, product assurance/design assurance, materials, and their management or anyone responsible for the design and development of manufacturing, assembly or service processes in the completion of a Design or Process FMEA.
Start DateTimeCostSchedule
Jun 208:30 am - 4:30 pm$300This is a one-day workshop

Description:   This training provides participants with an understanding of the new 4th edition of PPAP published by the automobile industry. Topics include: the purpose and intent of PPAP, a detailed review of the specific requirements and PPAP submission status.

You will learn the relationship between PPAP and quality planning, running parts for PPAP evaluation, detailed review of the specific requirements for PPAP, customer notification and submission requirements for product and process changes, understanding PPAP submission status and more.

Training Objective:
  • Provide an understanding of the intent of each step of the PPAP process to all employees involved.
  • Gain familiarity with the PPAP fourth edition manual for ongoing reference.
  • Relate company-specific objectives with PPAP
Topics:
  • Process Approach Review
  • Source of PPAP - APQP
  • PPAP in ISO/TS 16949
  • Purpose of PPAP
  • PPAP Process Requirements in Detail
  • Customer-Specific Requirements and Appendices
Who Should Attend: Anyone doing business in the automotive, or truck industries including plant managers, quality managers and technicians, supplier quality engineers, internal auditors, ISO team members, manufacturing engineers, design engineers, purchasing managers, etc.
Start DateTimeCostSchedule
Jun 208:30 am - 4:30 pm (5 days)$2,200 ($1,350 with grant)*June 20, 27, July 11, 18 & 25

Description:   Illinois BIS offers a full spectrum of programs designed to enhance both the people and practical skills required to be an effective supervisor. This Supervisory Development program focuses on best practices regarding managing people in today's workplace. Topics include: The Role of the Leader, Problem-Solving, Communication, Building Trust, Resolving Conflicts, Coaching, Time Management, Teamwork, Legal Aspects and Diversity.

This forty-hour Certificate Program provides supervisors with the skills necessary to meet the challenges of fast-moving work environments by learning to effectively achieve results through others. The focus is on developing leadership skills that will motivate and energize the workforce.

Topics:
1 - The Role of the Leader
2 - A3 Problem Solving
3 - Communication: The Key to Successful Leadership
4 - Building Trust and Commitment
5 - Resolving Conflicts
6 - Coaching for Higher Performance
7 - Planning, Time Management & Delegating
8 - Customer-Focused Teamwork
9 - Laws Every Supervisor Should Know
10 - Valuing Diversity

Who Should Attend: This program is designed for current and new supervisors responsible for implementing company strategies at the line management level.
Start DateTimeCostSchedule
Jun 278:30 am - 4:30 pm (2 days)$600June 27 & 28

Description:   Statistical Process Control is a powerful tool that can be used to predict percent conformance to specifications and help improve quality throughout a company. Learn a straightforward approach to setting up and maintaining an effective SPC program in your company. Participants will be able to apply these techniques immediately.

SPC can be applied whether you operate in a long or short run environment.

Key Topics:
  • Introduction to Statistical Process Control
  • Predicting Percent Conformance
  • Process Potential and Capability Studies
  • Traditional and Short Run Variable Charting
  • Traditional and Short Run Attribute Charting
  • Pattern Analysis
Who Should Attend: This class is intended for Quality Engineers, Technicians, Managers, Engineers, Engineering Technicians, Manufacturing Engineers, Production Managers, and Supervisors
Start DateTimeCostSchedule
Jun 278:30 am - 4:30 pm (2 days)$600 ($300 for mHUB Start-up members)June 27 & 28

Description:   This class will be held at mHUB, 965 W Chicago Ave, Chicago, IL 60642

This class offers a comprehensive review of practical financial concepts and skills to help participants become better managers. Learn how to apply the basic financial principles critical to plan budgets, justify requests, improve communication with financial personnel, contribute to financial decisions and better understand the impact of financial expectations and performance.

Major Concepts:
  1. Introduction to FASB and GAAP
  2. Balance Sheet
  3. Income Statement
  4. Cash Flow Statement
  5. Ratio Analysis
  6. Costs and Costing
  7. Product Costing
  8. Cost Behavior
  9. Variable & Absorption Costing
  10. Relevant Cost for Decision Making

July

Start DateCourse / Workshop
Start DateTimeCostSchedule
Jul 108:00 am - 4:30 pm$300 ($150 for mHUB Start-up members)This is a one-day workshop

Description:   This class will be held at mHUB, 965 W Chicago Ave, Chicago, IL 60642

Learn about 52 validated best practices that define a total lean implementation, including the conditions that must exist in an organization as a prerequisite for effective long term lean results.

This class is part of our Lean Operations Series:
  1. Lean Overview
  2. Creating a Lean Culture
  3. A3 Problem Solving
  4. 5S / Mistake Proofing
  5. Set Up Reduction / Total Productive Maintenance
  6. Value Stream Mapping / Running a Rapid Improvement Event
Start DateTimeCostSchedule
Jul 128:30 am - 4:30 pm (6 days)$2,900 ($1,740 with grant)*July 12, 19, 26, August 2, 9, & 16

Description:   Six Sigma Green Belt Training is a hands-on program designed for those team members who will actually implement the projects identified as improvement opportunities. This class will teach you how to apply the DMAIC process to your own work processes. Homework assignments may include implementation of the project at your company site.

This course introduces the application of DMAIC - Define, Measure, Analyze, Improve and Control to solve problems and improve processes. The course introduces the participants to a hands-on learning experience that will give them the tools and knowledge necessary to get significant results from their problem solving efforts.

Overview of DMAIC:
  • Be able to identify the steps and proper progression of DMAIC
  • Understand the outputs necessary for each step
  • Gain an idea of the various tools used for each step
Start DateTimeCostSchedule
Jul 148:30 am - 4:30 pm$250This is a one-day workshop

Description:   The overall goal of this training session is to provide guiding principles and strategies to recognize potential threats at the workplace. Case studies of intruder incidents and their outcomes are examined.

Topics:
  • Examine and discuss the frequency of incidents of intruder related violence in the workplace
  • Identify and recognize risk factors that are inherent to the workplace
  • Examine similarities of bomb threats and bombing incidents
  • Discuss the roles of the company emergency response team and the role of the emergency responders
  • Discuss and review after action conditions and lessons learned following an active shooting incident
  • Review and discuss current methodology for dealing with an intruder at their workplace
Start DateTimeCostSchedule
Jul 188:30 am - 4:30 pm (3 days)$1,300 ($780 with grant)*July 18, 19 & 20

Description:   This three-day training provides the knowledge necessary to audit a Quality Management System based on ISO 9001:2015. The auditing methodology presented is based upon ISO 19011, Guidelines for Auditing Management Systems. Participants will receive a copy of the ISO 9001:2015 Standard.

Topics:
  • Intro
  • Quality Systems
  • ISO 9001 Principals Team Exercise
  • QMS Requirements
  • Exercise to Understand the Standard
  • Internal Auditor Qualifications
  • Steps of Auditing
  • Process Approach to Auditing
  • Team Mock Audit
  • Summary, Review, Q&A
  • Final Exam
Who Should Attend: Anyone involved in the auditing, maintaining or supervising of ISO Management Systems, staff responsible for conducting internal audits, and those who monitor management system performance.

August

Start DateCourse / Workshop
Start DateTimeCostSchedule
Aug 078:00 am - 4:30 pm$300 ($150 for mHUB Start-up members)This is a one-day workshop

Description:   This class will be held at mHUB, 965 W Chicago Ave, Chicago, IL 60642

Lean is best implemented when the people closest to the work identify and eliminate problems using a structured team process. Learn how to harness the power of A3 problem solving, an extremely simple tool, used by Toyota, to empower every employee to solve problems, using a simple model and reporting method.

This class is part of our Lean Operations Series:
  1. Lean Overview
  2. Creating a Lean Culture
  3. A3 Problem Solving
  4. 5S / Mistake Proofing
  5. Set Up Reduction / Total Productive Maintenance
  6. Value Stream Mapping / Running a Rapid Improvement Event

September

Start DateCourse / Workshop
Start DateTimeCostSchedule
Sep 118:00 am - 4:30 pm$300 ($150 for mHUB Start-up members)This is a one-day workshop

Description:   This class will be held at mHUB, 965 W Chicago Ave, Chicago, IL 60642

Thorough implementation of visual controls and 5S is a requirement of any lean operation. Learn how to develop routines that maintain organization and orderliness - essential to a smooth and efficient flow of activities.

Zero defects cannot be achieved if a process relies on inspections and sorting. Learn how to create processes where the chance of making errors is eliminated using simple error-proofing techniques.

This class is part of our Lean Operations Series:
  1. Lean Overview
  2. Creating a Lean Culture
  3. A3 Problem Solving
  4. 5S / Mistake Proofing
  5. Set Up Reduction / Total Productive Maintenance
  6. Value Stream Mapping / Running a Rapid Improvement Event

October

Start DateCourse / Workshop
Start DateTimeCostSchedule
Oct 028:00 am - 4:30 pm$300 ($150 for mHUB Start-up members)This is a one-day workshop

Description:   This class will be held at mHUB, 965 W Chicago Ave, Chicago, IL 60642

True flexibility means being able to change over at a moments notice without adding costs. Learn how to reduce lot sizes by reducing set up time.

Total Productive Maintenance (TPM) seeks to maximize equipment effectiveness by applying aspects of periodic, preventive, and autonomous maintenance.

This class is part of our Lean Operations Series:
  1. Lean Overview
  2. Creating a Lean Culture
  3. A3 Problem Solving
  4. 5S / Mistake Proofing
  5. Set Up Reduction / Total Productive Maintenance
  6. Value Stream Mapping / Running a Rapid Improvement Event

November

Start DateCourse / Workshop
Start DateTimeCostSchedule
Nov 068:00 am - 4:30 pm$300 ($150 for mHUB Start-up members)This is a one-day workshop

Description:   This class will be held at mHUB, 965 W Chicago Ave, Chicago, IL 60642

The starting point of the lean journey, creating the current state value stream map helps you "see" where to focus your attention to ensure improvement activities truly create continuous flow from supplier to customer.

A Lean Event is a way to accelerate the lean implementation process by using a focused group of people on a team to improve on cost, time and space for a particular product or process, with a one-week deadline. Learn how to effectively plan and facilitate Kaizen events for your company.

This class is part of our Lean Operations Series:
  1. Lean Overview
  2. Creating a Lean Culture
  3. A3 Problem Solving
  4. 5S / Mistake Proofing
  5. Set Up Reduction / Total Productive Maintenance
  6. Value Stream Mapping / Running a Rapid Improvement Event