Course & Workshop Schedule

Current public courses and workshops are listed below. Click on the title for details / descriptions. For further information, contact Kevin Hogan at (630) 505-0500 ext. 228.

* Illinois BIS may have grant funding for eligible companies. Contact us for information.


Start DateCourse / Workshop
Start DateTimeCostSchedule
Sep 088:00 am - 4:30 pm$300This is a one-day workshop

Description:   This training provides participants with an introduction to advanced quality planning and control plans. Participants will gain the tools and techniques needed to develop and document advanced quality planning in design and manufacturing and understand the elements and requirements for advanced quality planning and control plans.

Learn how to determine customer needs and expectations and ensure that the design and manufacturing processes meet those needs; and prepare a system for compliance.

What You Will Learn:
  • Determine Customer's needs
  • Design the product
  • Design the process
  • Validate the product and process
  • Feedback, assessment, improvement
Who Should Attend: This training is intended for companies that require a documented quality system meeting all quality management system requirements.
Start DateTimeCostSchedule
Sep 118:00 am - 2:30 pm (2 days)$450September 11 & 12

Description:   This training provides participants with an understanding of the minimum requirements of OSHA 1910 for General Industry Regulations. Upon completion of the course, participants will receive a course completion card issued by OSHA.

Topics Include:
  1. OSHA Standards/inspections/penalties
  2. Recordkeeping
  3. Exit Routes, Emergency Action Plans, Fire Protection
  4. Hazard Communications
  5. Personal Protective Equipment
  6. Flammable & Combustible Liquids
  7. Walking & Working Surfaces
  8. Bloodborne Pathogens
  9. Lockout/Tagout
  10. Electrical
  11. Machine Guarding
  12. Confined Spaces
Start DateTimeCostSchedule
Sep 118:00 am - 4:30 pm$300This is a one-day workshop

Description:   View Lean as an overall strategy to operating your business, and understand how to introduce the concept of Lean at all levels of the organization. A simulation will point out how the transformation will take place.

In this workshop, you will learn about lean tools by applying them in a simulation to reduce waste and improve overall operations. You will also understand how lean is fundamentally different from mass production. Finally, you will learn some key requirements for your organization to be successful with lean.

  • Intro to Lean Thinking
  • Value & Waste
  • 5S, Flow & Setup Reduction
  • Takt Time & Level Loading, Visual Controls, Mistake Proofing and Pull
  • Standard Work & Process Metrics
Using a mixture of lectures, discussions, and a simulation, this workshop is designed for individuals and teams that want to gain a better understanding of the components and underlying philosophy of lean, and how the elements and philosophy work together to create a Lean Enterprise.
Start DateTimeCostSchedule
Sep 128:00 am - 4:30 pm (2 days)$600September 12 & 13

Description:   This training is designed for individuals who have little to no experience managing projects, those who feel the need to strengthen their project management skill sets, and those who support project managers and project teams. Participants will learn how to: assess the project's environment to determine the right tools to use when managing the project, plan a project to achieve success and use important tools to successfully manage, execute, and control the project.

Topics include:
  • Defining success in project management
  • Understanding what can go wrong in a project, and their causes
  • Assessing the project to determine appropriate tools, based on risk factors
  • Identifying the appropriate tools to use, based on the project's risk factors
Start DateTimeCostSchedule
Sep 138:00 am - 4:30 pm$300This is a one-day workshop

Description:   (Risk-based Thinking for ISO 9001:2015)
With the introduction of risk into the newly published ISO 9001:2015 and other revised Quality Management System standards, this training addresses how to create a risk management system. The use of risk techniques can be expanded to different objectives of an organization such as, strategic, company-wide, local, project, product/service and processes.

A failure is defined as "an unforeseen event that may result in an undesirable situation or circumstances". Creating a risk management system will allow you to foresee the undesirable event and mitigate it, thereby achieving the objectives of the organization.

In this workshop you will learn the tools for managing risk including identification, analysis, evaluation and treatment.

  • What are your organizations risks?
  • How to determine the levels of risk?
  • Who needs to know?
  • What do we do about it?
  • How much risk can we accept?
Who Should Attend: The new ISO 9001:2015 standard introduces risk across the management system which includes all processes. Therefore, all functions need to be involved in understanding risk and the application to these individual functions. From VPs to Supervisors in manufacturing, maintenance, purchasing, QA, IT & engineering.
Start DateTimeCostSchedule
Sep 138:00 am - 4:30 pm (3 days)$1,300 ($780 with grant)*September 13, 14 & 15

Description:   This three-day training provides the knowledge necessary to audit a Quality Management System based on ISO 9001:2015. The auditing methodology presented is based upon ISO 19011, Guidelines for Auditing Management Systems. Participants will receive a copy of the ISO 9001:2015 Standard.

  • Intro
  • Quality Systems
  • ISO 9001 Principals Team Exercise
  • QMS Requirements
  • Exercise to Understand the Standard
  • Internal Auditor Qualifications
  • Steps of Auditing
  • Process Approach to Auditing
  • Team Mock Audit
  • Summary, Review, Q&A
  • Final Exam
Who Should Attend: Anyone involved in the auditing, maintaining or supervising of ISO Management Systems, staff responsible for conducting internal audits, and those who monitor management system performance.
Start DateTimeCostSchedule
Sep 158:00 am - 4:30 pm$300This is a one-day workshop

Description:   Participants will learn the logic behind FMEA. This one-day workshop provides participants with an understanding of FMEAs (Failure Mode and Effect Analysis) and how to get the most out of them.

An FMEA can be described as a systematic group of activities intended to:
1) recognize and evaluate the potential failure of a product/process and the effects of that failure,
2) identify actions that could eliminate or reduce the chance of the potential failure occurring, and
3) document the entire process. This course provides the knowledge and general guidance in the application of the FMEA technique (Design and/or Process).

Key Topics:
  • Overview - Risk Analysis
  • Where Does FMEA Come From - Types of FMEA's
  • What Happens Before The FMEA?
  • Benefits of FMEA's
  • Function, Failure Mode, Cause and Effect
  • Process FMEA's
  • RPN Calculation and Thresholds
  • Design FMEA
  • Rating The Failures: Severity, Occurrence, and Detection
  • What Happens After The FMEA?
  • Improving RPN's
  • Summary
Who Should Attend: Anyone involved with manufacturing, product design, reliability, testing, quality, development, logistics/support, product assurance/design assurance, materials, and their management or anyone responsible for the design and development of manufacturing, assembly or service processes in the completion of a Design or Process FMEA.
Start DateTimeCostSchedule
Sep 188:00 am - 4:30 pm$300This is a one-day workshop

Description:   Learn about 52 validated best practices that define a total lean implementation, including the conditions that must exist in an organization as a prerequisite for effective long term lean results.

Experts in lean say that 80% of lean is adopting a new culture in the organization, and 20% is using the tools of lean. Participants will learn about 52 validated best practices that define a total lean implementation, including the conditions that must exist in an organization as prerequisites for effective long term lean results. Hands-on exercises will help to enhance your understanding of this Lean standard and how to assess an organization. Included is a comparison of Lean to ISO 9001 Quality Management Systems Requirements, the Malcolm Baldrige Criteria, and the Shingo Prize Criteria.

Topics include:
  • How Did the Lean Companies Get There?
  • How Was SAE J4000 Created?
  • Lean Transformation Task Areas
  • J4000 Elements
  • J4001 Survey Assessment Tool
  • Levels of Implementation
  • Assessment Comparison
  • Lean Prerequisites
  • SAE Research Report RR-003
Who Should Attend: Those employees responsible for assessing and preparing their organization for a lean implementation.
Start DateTimeCostSchedule
Sep 208:00 am - 4:30 pm (5 days)$2,200 ($1,320 with grant)*September 20, 27, October 11, 18 & 25

Description:   Illinois BIS offers a full spectrum of programs designed to enhance both the people and practical skills required to be an effective supervisor. This Supervisory Development program focuses on best practices regarding managing people in today's workplace. Topics include: The Role of the Leader, Problem-Solving, Communication, Building Trust, Resolving Conflicts, Coaching, Time Management, Teamwork, Legal Aspects and Diversity.

This forty-hour Certificate Program provides supervisors with the skills necessary to meet the challenges of fast-moving work environments by learning to effectively achieve results through others. The focus is on developing leadership skills that will motivate and energize the workforce.

1 - The Role of the Leader
2 - A3 Problem Solving
3 - Communication: The Key to Successful Leadership
4 - Building Trust and Commitment
5 - Resolving Conflicts
6 - Coaching for Higher Performance
7 - Planning, Time Management & Delegating
8 - Customer-Focused Teamwork
9 - Laws Every Supervisor Should Know
10 - Valuing Diversity

Who Should Attend: This program is designed for current and new supervisors responsible for implementing company strategies at the line management level.
Start DateTimeCostSchedule
Sep 228:00 am - 4:30 pm$300This is a one-day workshop

Description:   This training provides participants with an understanding of the new 4th edition of PPAP published by the automobile industry. Topics include: the purpose and intent of PPAP, a detailed review of the specific requirements and PPAP submission status.

You will learn the relationship between PPAP and quality planning, running parts for PPAP evaluation, detailed review of the specific requirements for PPAP, customer notification and submission requirements for product and process changes, understanding PPAP submission status and more.

Training Objective:
  • Provide an understanding of the intent of each step of the PPAP process to all employees involved.
  • Gain familiarity with the PPAP fourth edition manual for ongoing reference.
  • Relate company-specific objectives with PPAP
  • Process Approach Review
  • Source of PPAP - APQP
  • PPAP in ISO/TS 16949
  • Purpose of PPAP
  • PPAP Process Requirements in Detail
  • Customer-Specific Requirements and Appendices
Who Should Attend: Anyone doing business in the automotive, or truck industries including plant managers, quality managers and technicians, supplier quality engineers, internal auditors, ISO team members, manufacturing engineers, design engineers, purchasing managers, etc.
Start DateTimeCostSchedule
Sep 258:00 am - 5:00 pm (5 days)$2,000 ($1,200 with grant)*September 25 - 29

Description:   The new automotive QMS Standard, IATF 16949:2016, requires a documented process to verify that internal auditors are competent. The Standard also identifies the required competencies for Quality Management System Internal Auditors, Manufacturing Process Auditors, Product Auditors, and Second-Party Auditors (now REQUIRED for supplier evaluation) specifically:

  1. Understanding the automotive process approach for auditing, including risk-based thinking
  2. Understanding applicable customer-specific requirements
  3. Understanding applicable ISO 9001:2015 and IATF 16949:2016 requirements
  4. Understanding applicable core tools
  5. Understanding how to plan, conduct, report and close out audit findings
Any audits performed for the transition to IATF 16949 must be performed by auditors with these competencies or they will not be recognized by the Certification Body. This training will provide the necessary competencies for auditors.

The instructor for this training is Global Exemplar Certified to ISO 9001 and IATF 16949, including Auditor and Audit Team Leader.

Training Agenda:
  • ISO 9001:2015 and IATF 16949:2016 Requirements
  • Auditing Customer-Specific Requirements
  • How to Perform Internal Audits, including Automotive Process Approach to Auditing, Risk-Based Thinking, Planning, Conducting, Reporting and Closing Out Audit Findings, per ISO 19011 and IATF Certification Scheme for IATF 16949. Includes Mock Audit Exam.
  • Auditing AIAG Core Tools
  • Case Studies, and Comprehensive Final Examination


Start DateCourse / Workshop
Start DateTimeCostSchedule
Oct 028:00 am - 4:30 pm$300This is a one-day workshop

Description:   Lean is best implemented when the people closest to the work identify and eliminate problems using a structured team process. Learn how to harness the power of A3 problem solving, an extremely simple tool, used by Toyota, to empower every employee to solve problems, using a simple model and reporting method.

In this workshop, participants will learn the A3 Process to help engage in collaborative, in-depth problem-solving. The A3 approach drives problem-solvers to address the root causes of problems which surface every day. The A3 Process can be used for almost any situation. When used properly, the chances of success improve dramatically.

  • Symptom Approach vs. Root Causes
  • Improving your Management System
  • Fix the Output - 3 C's!
  • Communicate
  • Fix the Management System
  • What is an A3?
  • A3 Sections
  • The A3 Report - Step by Step
  • Problem Statement
  • Tool Review
  • 5 Ws 3 Hs
  • Focusing the Problem Statement - Extent of the Problem
  • Cause and Effect
  • Types of Causes
  • 5 Why's
  • Goals and Targets
  • Four Basic Components
  • Purpose of Brainstorming
  • Implementing Countermeasures
  • Develop an Action Plan
  • Implementation Plan
  • Follow Up - Lessons Learned
  • Close Issue
  • Congratulate the Team
Who Should Attend: This workshop is for employees at all levels required to troubleshoot, make decisions and implement plans. Particularly well suited for engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing and sales.
Start DateTimeCostSchedule
Oct 098:00 am - 4:30 pm$300This is a one-day workshop

Description:   Thorough implementation of visual controls and 5S is a requirement of any lean operation. Learn how to develop routines that maintain organization and orderliness - essential to a smooth and efficient flow of activities.

Zero defects cannot be achieved if a process relies on inspections and sorting. Learn how to create processes where the chance of making errors is eliminated using simple error-proofing techniques.

This class is part of our Lean Operations Series:
  1. Lean Overview
  2. Creating a Lean Culture
  3. A3 Problem Solving
  4. 5S / Mistake Proofing
  5. Set Up Reduction / Total Productive Maintenance
  6. Value Stream Mapping / Running a Rapid Improvement Event
Start DateTimeCostSchedule
Oct 168:00 am - 4:30 pm$300This is a one-day workshop

Description:   True flexibility means being able to change over at a moments notice without adding costs. Learn how to reduce lot sizes by reducing set up time.

Total Productive Maintenance (TPM) seeks to maximize equipment effectiveness by applying aspects of periodic, preventive, and autonomous maintenance. Lean Maintenance focuses on optimization of the maintenance process, is lead by maintenance managers, and is implemented by the maintenance employees. Lean Maintenance strategies can be applied today to provide immediate improvements and return on investment.

This class is part of our Lean Operations Series:
  1. Lean Overview
  2. Creating a Lean Culture
  3. A3 Problem Solving
  4. 5S / Mistake Proofing
  5. Set Up Reduction / Total Productive Maintenance
  6. Value Stream Mapping / Running a Rapid Improvement Event
Start DateTimeCostSchedule
Oct 208:00 am - 2:30 pm$250This is a one-day workshop

Description:   The overall goal of this training session is to provide guiding principles and strategies to recognize potential threats at the workplace. Case studies of intruder incidents and their outcomes are examined.

  • Examine and discuss the frequency of incidents of intruder related violence in the workplace
  • Identify and recognize risk factors that are inherent to the workplace
  • Examine similarities of bomb threats and bombing incidents
  • Discuss the roles of the company emergency response team and the role of the emergency responders
  • Discuss and review after action conditions and lessons learned following an active shooting incident
  • Review and discuss current methodology for dealing with an intruder at their workplace
Start DateTimeCostSchedule
Oct 238:00 am - 4:30 pm$300This is a one-day workshop

Description:   The starting point of the lean journey, creating the current state value stream map helps you "see" where to focus your attention to ensure improvement activities truly create continuous flow from supplier to customer.

A Lean Event is a way to accelerate the lean implementation process by using a focused group of people on a team to improve on cost, time and space for a particular product or process, with a one-week deadline. Learn how to effectively plan and facilitate Kaizen events for your company.

This class is part of our Lean Operations Series:
  1. Lean Overview
  2. Creating a Lean Culture
  3. A3 Problem Solving
  4. 5S / Mistake Proofing
  5. Set Up Reduction / Total Productive Maintenance
  6. Value Stream Mapping / Running a Rapid Improvement Event
Start DateTimeCostSchedule
Oct 248:00 am - 4:30 pm$300This is a one-day workshop

Description:   Employees who demonstrate outstanding and professional customer service skills can greatly enhance customer satisfaction and customer loyalty. Participants will learn the skills and winning strategies needed to successfully interact with internal and external customers. Topics include: The Business Value of Customer Service, Communication Styles and Strategies, Dealing with Difficult Customers.

Topics include:
  • Learn how to build rapport with customers on the phone and in person
  • Understand the value and importance of sincerity and integrity in dealing with customers.
  • Develop strategies for working effectively with other people by identifying and understanding their styles and how they like to be treated.
  • Learn how to listen and ask questions to understand Customer needs.
  • Enhance your effectiveness in identifying and handling difficult behaviors displayed by peers, supervisors or customers.
  • Develop strategies for dealing with difficult styles, and learn techniques for communicating.
Start DateTimeCostSchedule
Oct 268:00 am - 12:00 pm$150This is a half-day workshop

Description:   Today, companies are more reliant on technology than ever before, but as technology grows, so do the risks of cyber threats. Organizations often find themselves questioning if they are adequately prepared to combat these cyber security threats, most often, the answer is no. Cyber threats can lead to a compromised infrastructure or even a data breach, which can devastate corporate finances and reputation. Is your company adequately prepared to address these daily cyber security threats?

An informative half-day Cyber Security Workshop to help organizations tackle the complexity of today's cyber threats. This workshop will improve the overall security posture of the attendee's corporate environment.

Topics include:
  • review best practices
  • discuss current cyber threats and attack methods
  • how to implement "quick-fix" safe guards against cyber threats
  • how to raise the security awareness among staff
Who Should Attend:
Any interested staff from small to medium sized organizations that are concerned about the impact of cyber-attacks on their business, and how they can add a layer of protection to their company.
Start DateTimeCostSchedule
Oct 318:00 am - 4:30 pm (6 days)$2,900 ($1,740 with grant)*October 31, November 7, 14, 28, December 5 & 12

Description:   Six Sigma Green Belt Training is a hands-on program designed for those team members who will actually implement the projects identified as improvement opportunities. This class will teach you how to apply the DMAIC process to your own work processes. Homework assignments may include implementation of the project at your company site.

This course introduces the application of DMAIC - Define, Measure, Analyze, Improve and Control to solve problems and improve processes. The course introduces the participants to a hands-on learning experience that will give them the tools and knowledge necessary to get significant results from their problem solving efforts.

Overview of DMAIC:
  • Be able to identify the steps and proper progression of DMAIC
  • Understand the outputs necessary for each step
  • Gain an idea of the various tools used for each step