Course & Workshop Schedule

Current public courses and workshops are listed below. Click on the title for details / descriptions. For further information, contact Sharon Andersohn at (630) 505-0500 ext. 235.

* Illinois BIS may have grant funding for eligible companies. Contact us for information.
CEUs available upon request.


WEBINAR:    Business Communication: Working Effectively With Different Personalities

In the workplace, we cannot choose the personality traits of our coworkers. Sometimes we encounter problems working with people that have difficult personality traits. Our Expert, Francene Pelmon discusses tips and tricks for working effectively with different personalities - including a Q&A session.

August 18     10:00 am - 11:00 am CST     


Start DateCourse / Workshop
Start DateTimeCostSchedule
Aug 208 am - 4 pm$2,600 ($1,300 with grant)*August 20, 27, September 10, 16, 23, 30 -- ONLINE / REMOTE

Description:   Six Sigma Green Belt Training is a hands-on program designed for those team members who will actually implement the projects identified as improvement opportunities. This class will teach you how to apply the DMAIC process to your own work processes. Homework assignments may include implementation of the project at your company site.

This course introduces the application of DMAIC - Define, Measure, Analyze, Improve and Control to solve problems and improve processes. The course introduces the participants to a hands-on learning experience that will give them the tools and knowledge necessary to get significant results from their problem solving efforts.

Overview of DMAIC:
  • Be able to identify the steps and proper progression of DMAIC
  • Understand the outputs necessary for each step
  • Gain an idea of the various tools used for each step
Start DateTimeCostSchedule
Aug 288 am - 4 pm$350One-day workshop -- ONLINE / REMOTE

Description:   This course challenges shop floor practitioners to take an active role in quality improvement by introducing Quality Management concepts and the impact of quality on the business model. An overview of common quality concepts, terminology and tools are presented, enabling participants to interpret basic reports so that connections can be made between quality goals and current performance.

  • Improve communication and cooperation between Production, Engineering, Quality, and Sales functions
  • Reduce lead time for inspections
  • Improve prediction of variation effects on product function and manufacturing efficiency
  • Improve control of production processes
Who Should Attend: Machine operators, quality control inspectors, group leaders and supervisors, manufacturing personnel, and sales staff.

Prerequisite: Participants must have skills in the application of basic math operations to solve typical manufacturing and drawing interpretation problems.

This workshop is part of our Essential Skills for Operators and Inspectors - Certificate Program:
1. Blueprint Reading
2. Inspection Using GD&T
3. Precision Measurement
4. Introduction to Quality

Participants can sign up for individual classes or take the whole program. Full Program Fee: $1,800 ($900 w/grant)
Start DateTimeCostSchedule
Aug 318 am - 4 pm$8,000 ($4,000 with grant)* -- ONLINE / REMOTE
August 31
September 1, 8, 9, 14, 15, 21, 22, 28 & 29
October 5, 6, 13, 14, 19, 20, 26 & 27
November 2 & 3

Note: This is an interactive, online course.
Participants must have a camera working
and turned on during the training in order to
participate effectively in coursework and exercises.

Description:   The Lean and Six Sigma methodologies work together as a combined long-term business strategy that can produce exceptional results. The purpose of the Lean Six Sigma Black Belt Certification program is to prepare Team leaders to lead and implement improvement projects using the proven DMAIC methodology, and Lean Tools. A 6-month Minitab license is included.

The training includes 160 hours of classroom time, with hands-on, demanding and thorough instruction. During training, Lean Six Sigma Black Belt participants work on an actual identified management-approved project that can realize at least $100,000 in cost savings to the organization. The instructional design process involves learning a technique and then applying it to the working project.

The class is instructor-led and offers numerous exercises and examples designed to help the participant learn tools and techniques to eliminate waste and improve productivity, and to achieve lasting financial results.


Start DateCourse / Workshop
Start DateTimeCostSchedule
Sep 098 am - 4 pm$700September 9 & 10 -- ONLINE / REMOTE

Description:   Statistical Process Control is a powerful tool that can be used to predict percent conformance to specifications and help improve quality throughout a company. Learn a straightforward approach to setting up and maintaining an effective SPC program in your company. Participants will be able to apply these techniques immediately.

SPC can be applied whether you operate in a long or short run environment.

Key Topics:
  • Introduction to Statistical Process Control
  • Predicting Percent Conformance
  • Process Potential and Capability Studies
  • Traditional and Short Run Variable Charting
  • Traditional and Short Run Attribute Charting
  • Pattern Analysis
Who Should Attend: This class is intended for Quality Engineers, Technicians, Managers, Engineers, Engineering Technicians, Manufacturing Engineers, Production Managers, and Supervisors
Start DateTimeCostSchedule
Sep 158 am - 4 pm$350One-day workshop -- ONLINE / REMOTE

Description:   Learn the A3 Process to help engage in collaborative, in-depth problem-solving. It is an extremely simple tool, used by Toyota, to empower every employee to solve problems, using a simple model and reporting method. The A3 approach drives problem-solvers to address the root causes of problems which surface every day. The A3 Process can be used for almost any situation. When used properly, the chances of success improve dramatically.

Start DateTimeCostSchedule
Sep 228 am - 12 pm$200Half-day workshop -- ONLINE / REMOTE


  • Understand how to bring out the best in people through respectful communication
  • Understand your communication style and behavioral tendencies and how they impact other people
  • Complete the DiSC Personal Profile and learn techniques for adapting your style to drive high performance and improve trust
  • Understand how to determine the styles of others to be more effective
  • Develop strategies for effective non-defensive communication and active listening
Note: It is strongly recommended that participants attend the Respectful Communication Skills workshop prior to attending Resolving Conflicts to be Effective in a High Performing Environment as elements of the DiSC style are explored in conflict resolution techniques.

Topics include:
1. The Johari Window
2. The DiSC Model
3. Profile Pattern
4. Conscious/Competent Model
5. Active Listening
6. Two-Way Communication
Start DateTimeCostSchedule
Sep 221 pm - 5 pm$200Half-day workshop -- ONLINE / REMOTE


  • Learn techniques and steps for resolving conflict situations at work
  • Understand the role of the leader in resolving conflict
  • Start using the techniques to improve motivation and productivity for team building
Note: It is strongly recommended that participants attend the Respectful Communication Skills workshop prior to attending Resolving Conflicts to be Effective in a High Performing Environment as elements of the DiSC style are explored in conflict resolution techniques.

Topics include:
1. Conflicts in the Workplace
2. Causes of Conflict
3. Cost of Conflict to the Organization in Dollars
4. Unresolved Conflict
5. Benefits of Resolving Conflict
6. Thomas-Kilmann Model
7. Behaviors for Resolving Conflict
8. Put Yourself in Others' Shoes
9. "I" Versus "YOU"
10. Self-interest
11. Attack the Problem, not the Person
12. Conflict Resolution Evaluation
Start DateTimeCostSchedule
Sep 258 am - 4 pm$2,125 ($1,063 with grant)*September 25, October 2, 9, 16 & 23 (Fridays) -- ONLINE / REMOTE

Description:   Illinois BIS offers a full spectrum of programs designed to enhance both the people and practical skills required to be an effective supervisor. This Supervisory Development program focuses on best practices regarding managing people in today's workplace. Topics include: The Role of the Leader, Problem-Solving, Communication, Building Trust, Resolving Conflicts, Coaching, Time Management, Teamwork, Legal Aspects and Diversity.

This forty-hour Certificate Program provides supervisors with the skills necessary to meet the challenges of fast-moving work environments by learning to effectively achieve results through others. The focus is on developing leadership skills that will motivate and energize the workforce.

1 - The Role of the Leader
2 - A3 Problem Solving
3 - Communication: The Key to Successful Leadership
4 - Building Trust and Commitment
5 - Resolving Conflicts
6 - Coaching for Higher Performance
7 - Planning, Time Management & Delegating
8 - Customer-Focused Teamwork
9 - Laws Every Supervisor Should Know
10 - Valuing Diversity

Who Should Attend: This program is designed for current and new supervisors responsible for implementing company strategies at the line management level.
Start DateTimeCostSchedule
Sep 258 am - 4 pm$350One-day workshop -- ONLINE / REMOTE

Description:   Participants will learn the logic behind FMEA. This one-day workshop provides participants with an understanding of FMEAs (Failure Mode and Effect Analysis) and how to get the most out of them.

An FMEA can be described as a systematic group of activities intended to:
1) recognize and evaluate the potential failure of a product/process and the effects of that failure,
2) identify actions that could eliminate or reduce the chance of the potential failure occurring, and
3) document the entire process. This course provides the knowledge and general guidance in the application of the FMEA technique (Design and/or Process).

Key Topics:
  • Overview - Risk Analysis
  • Where Does FMEA Come From - Types of FMEA's
  • What Happens Before The FMEA?
  • Benefits of FMEA's
  • Function, Failure Mode, Cause and Effect
  • Process FMEA's
  • RPN Calculation and Thresholds
  • Design FMEA
  • Rating The Failures: Severity, Occurrence, and Detection
  • What Happens After The FMEA?
  • Improving RPN's
  • Summary
Who Should Attend: Anyone involved with manufacturing, product design, reliability, testing, quality, development, logistics/support, product assurance/design assurance, materials, and their management or anyone responsible for the design and development of manufacturing, assembly or service processes in the completion of a Design or Process FMEA.
Start DateTimeCostSchedule
Sep 288 am - 4 pm$350One-day workshop -- ONLINE / REMOTE

Description:   This training provides participants with an understanding of the new 4th edition of PPAP published by the automobile industry. Topics include: the purpose and intent of PPAP, a detailed review of the specific requirements and PPAP submission status.

You will learn the relationship between PPAP and quality planning, running parts for PPAP evaluation, detailed review of the specific requirements for PPAP, customer notification and submission requirements for product and process changes, understanding PPAP submission status and more.

Training Objective:
  • Provide an understanding of the intent of each step of the PPAP process to all employees involved.
  • Gain familiarity with the PPAP fourth edition manual for ongoing reference.
  • Relate company-specific objectives with PPAP
  • Process Approach Review
  • Source of PPAP - APQP
  • PPAP in ISO/TS 16949
  • Purpose of PPAP
  • PPAP Process Requirements in Detail
  • Customer-Specific Requirements and Appendices
Who Should Attend: Anyone doing business in the automotive, or truck industries including plant managers, quality managers and technicians, supplier quality engineers, internal auditors, ISO team members, manufacturing engineers, design engineers, purchasing managers, etc.
Start DateTimeCostSchedule
Sep 308 am - 4 pm$350One-day workshop -- ONLINE / REMOTE

Description:   This training provides participants with an introduction to the tools of measurement systems analysis. These topics apply to every company performing measurement of quality characteristics, and are required for all companies registered to ISO/TS 16949.


Start DateCourse / Workshop
Start DateTimeCostSchedule
Oct 018 am - 12 pm$650October 1, 8, 15 & 22 (Thursdays) -- ONLINE / REMOTE

Description:   This training is designed for individuals who have little to no experience managing projects, those who feel the need to strengthen their project management skill sets, and those who support project managers and project teams. Participants will learn how to: assess the project's environment to determine the right tools to use when managing the project, plan a project to achieve success and use important tools to successfully manage, execute, and control the project.

Topics include:
  • Defining success in project management
  • Understanding what can go wrong in a project, and their causes
  • Assessing the project to determine appropriate tools, based on risk factors
  • Identifying the appropriate tools to use, based on the project's risk factors
Start DateTimeCostSchedule
Oct 078 am - 4 pm$650October 7 & 8 -- ONLINE / REMOTE

Description:   Learn a systematic method to identify the true root causes and implement permanent corrective actions, understand the difference between solving a problem and identifying the root cause of that problem, learn a proven step-by-step methodology that will make your analytical skills more effective and efficient and have the ability to critique and support root cause analysis carried out by others.

You will learn a basic, systematic problem solving model and how to apply it to your own organization. Participants will learn how to identify the true root cause(s) of problems and eliminate them permanently.

Key Topics:

1. Problem Solving Investigation vs. Root Cause Analysis - What's the difference?

2. The Defect Cycle - What it is and how to break it permanently

3. Systematic Problem Solving Process:
  • Admit/Identify Problem Exists and Establish a Team
  • Clearly Define and Describe the Problem
  • Take Interim Action
  • Brainstorming - Cause & Effect
  • Identify and Agree on Countermeasures/Solution(s)
  • Implement Countermeasures/Solution(s)
  • Follow-up
  • Recognize & Congratulate the Team
4. Additional Problem Solving Tools

Who should attend: Any employees who are required to perform root cause analysis, troubleshoot, and conduct problem solving, including engineering, quality, operations, manufacturing, IT, customer service, and maintenance.
Start DateTimeCostSchedule
Oct 198 am - 4 pm$350One-day workshop -- ONLINE / REMOTE

Description:   This training will include a comprehensive review of the ISO 9001:2015 Quality Management System Standard. It is designed for individuals who will lead or support the implementation and maintenance of their organization's ISO 9001:2015 Quality Management System.

Topics include:
  • Introduction to the ISO 9001:2015 Quality Management System Standard including key concepts and definitions.
  • Exercise to understand the Quality Management Principals in which the standard is based upon.
  • Detailed review of each clause within the ISO 9001:2015 Quality Management System Standard and discussion regarding application to the organization.
  • Exercises to support the participant's level of comprehension regarding the requirements of the ISO 9001:2015 Quality Management System Standard.
Start DateTimeCostSchedule
Oct 288 am - 4 pm$1,250 ($625 with grant)*October 28, 29 & 30 -- ONLINE / REMOTE

Description:   This three-day training provides the knowledge necessary to audit a Quality Management System based on ISO 9001:2015. The auditing methodology presented is based upon ISO 19011, Guidelines for Auditing Management Systems.

  • Intro
  • Quality Systems
  • ISO 9001 Principals Team Exercise
  • QMS Requirements
  • Exercise to Understand the Standard
  • Internal Auditor Qualifications
  • Steps of Auditing
  • Process Approach to Auditing
  • Team Mock Audit
  • Summary, Review, Q&A
  • Final Exam
Who Should Attend: Anyone involved in the auditing, maintaining or supervising of ISO Management Systems, staff responsible for conducting internal audits, and those who monitor management system performance.